Need Answers? We’ve Got You Covered

We’ve compiled quick answers to common questions so you can get what you need without the wait. Still stuck? Just drop us a line at sales@gaiaglob.com — we’re here to help.

1. How can I stay updated on COVID-19?
Your health and safety are paramount. We encourage you to stay informed by following the guidance from local and federal authorities, the Centers for Disease and Prevention (CDC) and the World Health Organization (WHO).
2. Is it still safe to receive packages?
A big question on everyone's mind is whether it's safe to receive packages. Yes, you can continue to receive packages, according to today’s guidance from the World Health Organization, the Centers for Disease Control & Prevention. We will continue to monitor this situation and keep you updated.
3. Do I need an account to place an order?

Yes, if you would like to buy online you need to create an account.

4. What payment methods do you accept?

You can buy online our products, please replace your order and our team will contact you. 

5. I haven't received my order yet, what should I do?

Please check your account for tracking the order. If you haven't received a tracking email, just contact us online on Whatsapp or give us a call on +90 232 839 06 43 or send us an e-mail to sales@gaiaglob.com. We'll be happy to help you!

6. What do you charge for delivery?

Depends on your method of delivery, you will be notified about cargo charges. 

7. Do you have a minimum order amount?

There is no minimum order amount, this depends on your delivery method. 

8. Do your prices include VAT?
For export orders VAT is excluded.
9. I need a copy invoice, how do I get one?
All of your previous invoices are stored within the My Account section, ready to be downloaded at your leisure.
10. How do I cancel an order?
After confirming the order it is not common to cancel, for compelling circumstances just drop us an email and we will do the necessary.
11. How do I know whether my order has been shipped?
You will receive order status with tracking number so you can track your order online. If you haven't received a tracking email, just give us a ring on +90 232 839 06 43 or send us an e-mail to info@gaiaglob.com. We'll be happy to help you!
12. What should I do if I need to change a product?
If you need any technical support on our products just contact us online on Whatsapp line or give us a call on +90 232 839 06 43 or send us an e-mail to sales@gaiaglob.com. We'll be happy to help you!